Refund policy
Return and Refund Policy
Thank you for shopping with Mon Rêve Beauty Studio. We want our customers to have a clear and comfortable experience when requesting a return, refund, or support for an order issue. Please review the policy below before sending any product back.
Return Timeframe
Return requests may be submitted within 30 days after your order has been delivered.
To be eligible for return, the product must be unused, unopened, and in its original condition. Original packaging should be included when applicable, and a valid order number or proof of purchase may be required.
For hygiene and product safety reasons, beauty, skincare, and personal care products that have been opened, used, tested, or tampered with may not be accepted for return.
Items Not Eligible for Return
The following items are generally not eligible for return:
1. Opened or used beauty and skincare products
2. Final sale or clearance items
3. Gift cards
4. Custom or personalized products
5. Products damaged due to misuse or improper handling
6. Items returned without prior approval
How to Start a Return
Before returning any item, please contact our customer support team with your order number, the product you would like to return, and a short explanation of your request.
If your order arrived damaged, defective, or incorrect, clear photos of the product and packaging may be requested to help us review the issue.
Once your request is reviewed and approved, return instructions will be provided.
Return Shipping
Customers are responsible for return shipping costs on standard returns.
If the return is related to an error from Mon Rêve Beauty Studio, such as receiving a damaged, defective, or incorrect item, we will review the issue and provide an appropriate solution.
We recommend using a trackable shipping service. Mon Rêve Beauty Studio is not responsible for return packages that are lost, delayed, or damaged during return transit.
Approved returns may be sent to:
Mon Rêve Beauty Studio
320 S 10th St #200
Philadelphia, PA 19107
United States
Damaged, Defective, or Incorrect Orders
Please inspect your package shortly after delivery. Damaged, defective, or incorrect products should be reported within 7 days of delivery.
We may request photos of the item, packaging, or shipping label to verify the issue and determine the best available resolution.
Refunds
After an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order issue was caused by Mon Rêve Beauty Studio.
Exchanges and Cancellations
Direct exchanges are not guaranteed. If you would like a different product, please complete the approved return process and place a new order.
Cancellation requests must be made before an order is processed or shipped. Once an order has shipped, the return terms in this policy will apply.
Contact Us
For questions about returns, refunds, or order concerns, please contact us:
Mon Rêve Beauty Studio
320 S 10th St #200, Philadelphia, PA 19107, United States
Email: support@monrevebeauty.store
Phone: +1 786-690-8525